1. Introduction
Welcome to DuckPoint. Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when using our website and mobile application. By accessing or using DuckPoint, you agree to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
DuckPoint may collect personal and non-personal information, including your name, email address, login method, device information, IP address, app usage data, reward activity, referral activity, and redemption details. We collect only the information necessary to provide, improve, secure, and maintain our services.
3. How We Use Your Information
We use your information to create and manage your account, provide rewards, process redemption requests, improve app performance, prevent fraud, respond to support requests, maintain platform security, analyze usage, and comply with legal obligations. Your information is never used for purposes unrelated to DuckPoint services without your consent.
4. Google, Facebook & Email Login
You may sign in using your Google Account, Facebook Account, or Email Address. These login providers securely verify your identity. DuckPoint only receives the information necessary to create and manage your account and does not collect or store your Google or Facebook passwords.
5. Advertising, Analytics & Cookies
DuckPoint may use advertising and analytics services to display relevant advertisements, measure app performance, detect technical issues, and improve user experience. These services may use cookies, device identifiers, or similar technologies in accordance with their own privacy policies.
6. Third-Party Services
Some features of DuckPoint, including advertisements, surveys, website visits, analytics, login providers, and payment services, are provided by trusted third-party partners. These services operate under their own privacy policies, and DuckPoint is not responsible for the privacy practices of third-party providers.
7. Data Security
We implement reasonable administrative, technical, and security measures to protect your information from unauthorized access, misuse, loss, or disclosure. While we strive to safeguard your data, no online service can guarantee absolute security, and users are encouraged to keep their account credentials confidential.
8. Data Retention & Account Deletion
Your information is retained only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. If you permanently delete your DuckPoint account, your associated account data may also be permanently removed and cannot be recovered, subject to any legal or operational requirements.
9. Children's Privacy
DuckPoint does not knowingly collect personal information from children in violation of applicable laws. Where required by local regulations, younger users should use the platform only with the permission and supervision of a parent or legal guardian.
10. Your Privacy Rights
Depending on your country or region, you may have the right to access, update, correct, or request the deletion of your personal information. You may also contact us if you have questions about how your information is collected or used.
11. Changes to This Privacy Policy
DuckPoint may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or security practices. The updated version becomes effective immediately after it is published. Continued use of DuckPoint after such updates constitutes your acceptance of the revised Privacy Policy.
12. Network
If you encounter a login error such as “check user null” or “something went wrong, please try again”, or any other type of error message appears in red popup, please follow the steps below: Please change your internet connection and try again. The issue may be caused by a network problem on your side. If the problem still continues after changing the network, please contact support at:📧 rewardjoy2026@gmail.com. We will help you resolve the issue as soon as possible.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact the DuckPoint Team.
Support Email: rewardjoy2026@gmail.com